Contact us

GET IN TOUCH

WE’RE HERE TO HELP

Have a question about an order, size guidance, or exchange process? Reach out to our customer support team through any of the channels below. We're always ready to assist you!

  • Physical Address

Head Office & Store

44000 Islamabad

  • Customer Support Line
Call or WhatsApp

03369905914

Mon – Sat: 10:00 AM – 7:00 PM

  • Email Assistance
Email Us

support@shainastudio.com
care@shainastudio.com

We respond within 24 business hours

  • Order Tracking & Returns

Need Quick Help?

Check our Exchange & Warranty Policy or easily track your shipment inside My Account.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    GOT QUESTIONS?

    FREQUENTLY ASKED QUESTIONS

    How long does shipping and delivery take?

    Orders are processed within 24 hours. Delivery typically takes 3 to 5 business days nationwide. You will receive a tracking link via SMS/Email as soon as your package dispatches

    What is your exchange and return policy?

    We offer a hassle-free 7-day exchange policy for size or defective issues. Items must be unworn, unwashed, and have all original tags intact. Visit our Exchange Policy page to initiate a return

    How do I find the right size for me?

    Every product page includes a detailed Size Chart link with exact chest, length, and waist measurements. If you're between sizes, we recommend sizing up for a relaxed fit or contacting our support team for advice

    What payment methods do you accept?

    We accept Cash on Delivery (COD), major Credit/Debit cards (Visa/Mastercard), and online bank transfers for a secure checkout experience