Privacy Policy

Last Updated: September 19, 2026

At Shaina Studio, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.

By using the Shaina Studio website, you acknowledge and agree to the practices described in this Privacy Policy.

1. About Shaina Studio

Shaina Studio is an online e-commerce platform offering women’s apparel (including ready-to-wear, shirts, trousers, dupattas, and stoles), personal styling appliances (such as hair straighteners and curlers), and home appliances (including air fryers and steam irons).

Our website may collect and process customer information when you:

• Browse our website

• Create an account

• Place an order

• Contact our support team

• Request an exchange or return

• Subscribe to updates or newsletters

• Interact with our website or services

2. Information We Collect

We may collect different types of information depending on how you use our website:

• Personal Information: Full name, phone number, email address, billing address, shipping address, city, postal code, order details, payment-related confirmations, and communication records provided during customer support.

• Account Information: Name, email address, phone number, login credentials, saved addresses, order history, and account preferences.

• Order Information: Items purchased, apparel sizes or appliance variations, order total, delivery destination, payment method (COD or online), order status, and return/exchange records.

• Technical Information: IP address, browser type, device type, operating system, pages viewed, referring URLs, date and time of visits, and general browsing activity to enhance platform performance.

3. How We Use Your Information

We use your information for legitimate business and service purposes, including:

• Processing, verifying, and fulfilling orders

• Confirming order status and dispatching tracking details

• Arranging delivery via courier partners

• Processing exchanges, replacements, and warranty checks

• Providing customer support via WhatsApp, phone, or email

• Managing user accounts and personal preferences

• Preventing fraudulent transactions and maintaining website security

• Sending operational notifications and marketing communications

4. Order & Delivery Information

To fulfill and deliver your purchases, we share relevant information strictly on a need-to-know basis with trusted service providers, including:

• Courier and logistics companies (e.g., Trax, Leopards, Call Courier, TCS)

• Payment gateway providers

• Website hosting and maintenance platforms (WordPress / WooCommerce)

• Customer support communication services

5. Payment Information

Payments may be handled via Cash on Delivery (COD) or third-party digital payment gateways (bank transfer, debit/credit cards, mobile wallets). Shaina Studio does not collect, store, or process complete payment card numbers or banking PINs on its own servers. All digital transactions are handled directly by secure payment processors under their respective security protocols.

6. Cookies

Our website uses cookies and similar technologies to enhance browsing functionality. Cookies help us:

• Remember your account preferences and credentials

• Keep track of items added to your shopping cart

• Maintain active customer login sessions

• Analyze site traffic, page speed, and user interaction patterns

You can disable or control cookies via your web browser settings; however, certain website features or checkout functions may not work properly as a result.

7. Website Analytics

We utilize standard web analytics tools to understand how visitors interact with Shaina Studio. These tools monitor:

• Pages viewed and navigation pathways

• Product categories with high engagement

• General geographic traffic patterns

• Website stability and technical performance

All analytical data is evaluated collectively to optimize platform performance and improve shopping convenience.

8. Marketing Communications

Where you have opted in, we may use your contact details to provide updates regarding:

• New women’s apparel collections and seasonal launches

• New stock arrivals in home appliances or styling tools

• Exclusive promotional discounts and seasonal sales

You can unsubscribe from marketing emails or messages at any time using the provided opt-out instructions. Even after opting out of marketing messages, you will still receive critical operational communications concerning pending orders, receipts, and deliveries.

9. WhatsApp & Phone Communication

Shaina Studio uses WhatsApp and telephone communication to:

• Verify Cash on Delivery orders prior to dispatch

• Share real-time courier tracking updates

• Provide real-time product or warranty support

• Coordinate reverse pickups for returns or exchanges

All interactions via third-party messaging services remain subject to the terms and privacy regulations of those respective platforms.

10. Social Media

Shaina Studio maintains social media presences (such as Facebook and Instagram). Any information, reviews, or direct messages shared via social media channels are governed by the privacy practices and terms of those platforms.

11. How We Protect Your Information

We implement technical and organizational security measures to protect your personal details against unauthorized access, loss, misuse, or alteration, including:

• Secure Sockets Layer (SSL) encryption across the entire store

• Role-based administrative access controls

• Routine security reviews, backups, and platform maintenance

While we follow industry-standard practices, no internet-based system or digital storage can be guaranteed to be 100% invulnerable.

12. Sharing of Personal Information

Shaina Studio does not sell, rent, or trade customer personal data to third parties. We share data only with operational partners (couriers, payment processors, and hosting providers) essential to executing our services, or when required by legal processes, court orders, or government regulations.

13. Third-Party Services

Our online store may integrate third-party solutions for payments, delivery tracking, site analytics, or live chat functionality. These third-party vendors handle information under their own privacy frameworks, and Shaina Studio is not liable for their independent policies.

14. Children’s Privacy

Our store offers adult apparel, beauty tools, and household items. The website is intended for users who are at least 18 years of age or accessing under parental/guardian supervision. We do not knowingly collect personal data directly from children.

15. Data Retention

We retain personal information for the period required to:

• Process and fulfill transactions

• Handle returns, exchanges, or appliance defect claims

• Comply with tax, legal, and accounting standards

• Resolve disputes and prevent store fraud

Data is safely deleted or anonymized once it is no longer required for business or legal purposes.

16. Your Privacy Rights

Depending on relevant data regulations, you may have the right to:

• Request details of the personal data held about you

• Ask for corrections to inaccurate or outdated contact information

• Request the deletion of your account and personal history, subject to statutory record-keeping rules

• Opt out of future promotional communications

17. Accuracy of Your Information

Customers are responsible for providing precise, up-to-date delivery and billing information. Please notify us promptly if your phone number, email address, or shipping location changes to avoid failed deliveries or order delays.

18. Data Breach & Security Incidents

In the rare event of a data breach impacting customer personal data, Shaina Studio will take immediate steps to contain the risk, evaluate the issue, and notify affected parties and authorities as required by applicable laws.

19. External Links

Our site may contain links to external websites (such as payment gateways, courier tracking portals, or brand partners). Shaina Studio has no control over and assumes no liability for the content, cookies, or privacy standards of external platforms.

20. Changes to This Privacy Policy

Shaina Studio reserves the right to amend this Privacy Policy to reflect changes in our operational procedures, legal mandates, or web platform upgrades. Updates take effect upon posting, with the revised date updated at the top of the page.

21. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Brand: Shaina Studio

• Phone / WhatsApp: +92 336 9905914

• Email: [support@shainastudio.com]

• Location: [Physical Store/Office Address]

22. Acceptance of This Policy

By browsing the Shaina Studio website, creating an account, or placing an order, you acknowledge that you have read, understood, and consented to the data practices described in this Privacy Policy.