Refunds & Returns Policy

Last Updated: September 19, 2026

At Shaina Studio, we want our customers to have a smooth and satisfactory shopping experience. We take reasonable care to ensure that all items including women’s apparel, hair styling tools, and home appliances are properly inspected, packed, and dispatched.

This Refunds & Returns Policy explains the conditions and process for requesting a return, exchange, replacement, or refund.

By placing an order through the Shaina Studio website, you agree to the terms described in this policy.

1. Returns & Exchanges

We understand that, in certain situations, you may need to request a return or exchange.

Return or exchange requests may be considered in cases such as:

• You receive a damaged product

• You receive a defective or non-working electronic appliance/tool

• You receive an incorrect product

• The product received does not match your confirmed order

All requests are subject to review and approval based on the circumstances and the information provided.

2. Eligibility for Returns

To be eligible for a return, replacement, or exchange, the product should generally:

• Be in its original condition

• For apparel: Be unworn, unwashed, and have all original tags and packaging intact

• For styling tools and home appliances: Include all original packaging, user manuals, cords, power adapters, and bundled accessories

• Not be damaged after delivery due to customer misuse, rough handling, or incorrect voltage usage

• Be returned with all applicable items included in the original package

Shaina Studio reserves the right to inspect returned products before approving a refund, replacement, or exchange.

3. Category-Specific Return Conditions

Certain conditions apply depending on the product category:

• Women’s Apparel (Ready-to-Wear, Shirts, Trousers, Dupattas, Stoles): Can be exchanged for sizing or defective items within 7 days of delivery, provided tags are fully attached and the fabric is unwashed and unaltered.

• Personal Care & Hair Styling Tools (Straighteners, Curlers): For hygiene and electrical safety reasons, opened or used styling tools cannot be returned for change of mind. Returns or replacements are strictly limited to technical defects, transit damage, or incorrect items delivered.

• Home Appliances (Air Fryers, Steam Irons): Must be tested upon arrival. Any manufacturing defect or malfunction must be reported immediately with supporting video or photographic evidence. Misuse, burnt cords, water damage to non-waterproof parts, or accidental drops will void return eligibility.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is broken, malfunctioning, or different from what you ordered, please contact us within 24 to 48 hours of delivery.

To help us review your request efficiently, please provide:

• Your order number

• Your full name

• Contact phone number

• Clear unboxing photos or a video showing the defect/damage

• Photos of the packaging box and shipping label

• A clear description of the issue

Please retain the product, outer box, and all packaging materials until your claim has been fully reviewed and processed.

5. Return & Exchange Request Process

To initiate a return or exchange, please contact our support team via WhatsApp or email.

When submitting your request, please include:

• Order number

• Name used when placing the order

• Contact number

• Product name

• Reason for return or exchange

• Relevant photos or videos

Our team will review your details and provide official return instructions once approved.

Note: Please do not send any product back to our facility without prior authorization and return instructions from Shaina Studio.

6. Product Condition & Verification

Returned products are thoroughly inspected upon arrival at our warehouse.

We will not accept or approve items that:

• Have been worn, used, or washed (for clothing)

• Show signs of personal cosmetic/hair product residue or heat burn (for hair tools)

• Show signs of physical impact, burnt circuits, or food residue (for home appliances)

• Are missing original packaging, manuals, accessories, or tags

• Have been altered, modified, or repaired by third parties

• Are returned in unsafe or damaged packaging

This does not apply to verified transit damages reported within the initial 48-hour window.

7. Exchanges

Where an exchange is approved, it is subject to stock availability.

An exchange may involve:

• The same clothing item in a different size

• A direct replacement unit for a damaged or defective appliance or tool

• An alternative item or store credit if the original item is out of stock

If the requested replacement is unavailable, Shaina Studio will offer an appropriate alternative solution or refund.

8. Refunds

Refunds are considered only when an exchange is not viable, or an order issue cannot be resolved through standard replacement.

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.

• Approved refunds will be processed through bank transfer, EasyPaisa, JazzCash, or the original payment channel.

• Processing times may take 3 to 7 business days depending on payment networks and banking channels.

9. Refund Amount

• Where a refund is approved, it applies to the net amount paid for the eligible product.

• Standard shipping and delivery charges are non-refundable, except in cases where the return is due to a shipping error, damaged transit, or dispatch of the wrong item by Shaina Studio.

10. Return Shipping

• Defective or Incorrect Orders: If an item is confirmed defective upon delivery or incorrectly dispatched, Shaina Studio will arrange a pickup or reimburse standard return courier charges.

• Customer-Requested Exchanges: If an exchange is requested for size preference or design change, the customer will be responsible for bearing the courier costs for returning the original item and delivering the new one.

11. Order Cancellation

If you wish to cancel an order, please contact our support team via WhatsApp as soon as possible.

• Cancellation requests can only be entertained before the order has been packaged and handed over to the courier service.

• Once the parcel has been dispatched, cancellation is no longer possible, and the parcel must follow the standard exchange/return process upon delivery.

12. Refused or Undelivered Orders

Please ensure your shipping address and contact number are accurate and active when placing your order.

If a parcel is returned to our warehouse due to:

• An incorrect or incomplete delivery address

• Failure to attend courier calls

• Repeated unsuccessful delivery attempts

• Unjustified refusal to accept a Cash on Delivery parcel

Additional delivery charges must be settled before the parcel can be re-shipped.

13. Incorrect Size or Product Selection

We provide detailed size guides, fabric details, and technical appliance specifications on our product pages. Customers are encouraged to review these specifications carefully before confirming their purchase.

Exchange approvals for size or color variations are subject to available inventory and compliance with our condition guidelines.

14. Sale, Discounted & Promotional Items

• Items purchased during sales, flash promotions, or clearance events are considered final sale and may not be eligible for return or exchange unless delivered damaged or defective.

• Any category-specific sale terms will be clearly stated on the promotional product page.

15. Fraudulent or Abusive Requests

Shaina Studio reserves the right to reject return, exchange, or refund requests where there is clear evidence of:

• Fabricated or deliberate product tampering

• Fraudulent receipts or delivery claims

• Repeated abuse of the exchange and return system

• Intentional physical or electrical damage to appliances

We reserve the right to ban accounts or refuse service to parties engaging in fraudulent claims.

16. Limitation of Responsibility

Shaina Studio will make every reasonable effort to resolve legitimate quality or order concerns. However, we are not responsible for:

• Fabric damage caused by improper washing, ironing, or dry-cleaning contrary to garment care guidelines

• Damage to electrical tools or appliances resulting from voltage spikes, improper power converters, or failure to follow product user manuals

• Normal wear and tear resulting from prolonged everyday use

• Unauthorized third-party repairs or modifications

17. Changes to This Policy

Shaina Studio may update this Refunds & Returns Policy periodically to align with website upgrades, updated inventory categories, or shipping carrier regulations. The revised document will always display the updated date at the top of this page.

18. Contact Us

For any return, exchange, or warranty inquiries, please contact our customer care team:

• Brand: Shaina Studio

• WhatsApp / Phone: +92 336 9905914

• Email: [support@shainastudio.com]

• Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM (PKT)

19. Acceptance of This Policy

By browsing our site, registering an account, or placing an order with Shaina Studio, you acknowledge that you have read, understood, and agreed to this Refunds & Returns Policy.